The Junior IT Helpdesk Technician provides first line technical support to internal staff and selected external partners. You’ll help resolve day to day issues with passwords, VPN, email, printers, line of business applications, and basic hardware, while ensuring tickets are logged, updated, and closed in our IT service desk (Jira Service Management).
This is a hands on, entry level role with lots of variety and exposure to real production systems that support our aviation operations.
Career Development
This role offers practical, hands‑on IT experience that builds a solid foundation for future career growth within IT.
Key Responsibilities
Service Desk & User Support
- Monitor the IT helpdesk queue (Jira Service Management) and respond to tickets within agreed SLAs.
- Provide first line support for:
- Password resets and account lockouts (Entra/Windows/AD, VPN, email, applications)
- Remote access (e.g. file servers and terminal servers)
- Email access, shared mailboxes, and archives
- Printer and scanner issues, including toner replacement and printer setup
- Gather clear information from users, reproduce issues where possible, and document troubleshooting steps and outcomes.
Application & Access Support
- Troubleshoot basic issues in business applications, including:
- Quantum, Odoo, HubSpot, and other line‑of‑business tools
- Create, modify, and remove user access based on approved requests (onboarding, transfers, terminations).
- Escalate complex application or integration issues to senior IT or development teams with clear notes and logs.
Hardware & Workplace Support
- Assist with setup and basic troubleshooting of:
- Laptops, desktops, docks, and monitors
- Keyboards, mice, and other peripherals
- Basic network connectivity checks (cables, Wi‑Fi status)
- Assist with simple website or content updates (e.g. contact details, basic form testing).
User Lifecycle & Compliance
- Support employee entry/exit processes to ensure access is created, changed, or revoked promptly.
- Work with HR and managers to confirm appropriate system access.
- Follow security and compliance procedures when handling email access, manuals systems, and other regulated data.
Ticket Quality & Communication
- Log all work in Jira with clear descriptions, troubleshooting steps, and resolutions.
- Keep users informed of progress in a friendly, non technical manner.
- Identify recurring issues and flag patterns to senior staff.
Nice to Have Skills & Experience
You don’t need to know everything on day one, but you should bring:
- Basic IT knowledge (Windows 11, browsers, basic networking concepts)
- Familiarity with Microsoft 365 (Outlook, Teams, Word, Excel)
- Strong written and verbal communication skills
- Ability to prioritize and manage multiple tickets
- Curiosity and willingness to learn industry specific applications
- Basic understanding of web concepts
- Interest in aviation
Personal Attributes
- Patient, customer focused, and calm under pressure
- Detail oriented and process driven
- Collaborative and comfortable working with senior IT and application owners
- Proactive mindset focused on reducing repeat issues
Job Status – Full Time
Life at C&L Aviation Group
At C&L, aviation is personal. We prioritize our customers and team, fostering a culture of transparency, trust, and exceptional service. Your success and well-being are our priorities, just as much as the quality of work we deliver.
A Culture of Trust & Growth
Our engaged leadership leads by example, creating a collaborative environment where every voice matters. We listen, innovate, and provide opportunities for growth in a company that truly cares.
A Thriving Future
What started as a one-person operation has grown into a 30-year industry leader with 200+ employees and a 200,000 sq. ft. facility. We offer comprehensive aviation services, from parts sales to aircraft maintenance and refurbishments, always striving for excellence.
More Than Business
We believe in giving back—supporting local schools, community projects, and families in need. At C&L, service extends beyond aviation to building a stronger community.
Living in Bangor, Maine
Bangor offers small-town charm with big-city perks—scenic trails, waterfront views, vibrant arts, and top schools. Whether you love the outdoors, live entertainment, or a tight-knit community, Bangor is a great place to call home.
This is a Full-Time Position and includes the following benefits:
- Medical Insurance
- Dental Insurance
- Life Insurance
- Long-Term and Short-Term Disability
- 401k Matching
- Paid Time Off
- Job Type: Full-time
To apply for this position, please fill out our application and submit your resume and cover letter to resumes@cla.aero.
Apply Now